Here are the key things we are doing.  We will keep this updated.

Domestic Abuse Services 

(updated 26th March 2020)

CHADD Refuges   – still taking calls on  01384 864334

Our refuges are still homes for survivors and their children.   We have reorganised things to help stop the spread of the virus.

  • Families have a rota for using the garden,
  • People are staying in their units and avoiding communal spaces.
  • Anyone who is self-isolating will be supported by our staff with food and any medicine they need.

Domestic Abuse Outreach Service  e-mail  01384 864232

We are now on call divert from the office. Our number remains the same but calls will not be picked up after 3.30 pm until the following day. You can still leave a message.

If you have an appointment with us this week you may receive a text from us, please respond to that when it’s safe for you to do so.

  • Our team is now mostly working from home and will offer support over the phone.
  • We are still taking referrals.

There is also the Silent Solution system. This is a system for victims of domestic abuse who might be afraid of further danger and escalation of harm if they are overheard when calling 999 in an emergency.

When somebody calls 999, an operator will ask which emergency service is required. If the caller is unable to audibly signal to the operator, the call will be forwarded to an operating system.

If 55 is pressed by the caller, the system will detect this. The operator will then transfer the call to the relevant police force as an emergency

The National Domestic Abuse Helpline is  0808 2000 247

Dudley Single Point of Contact  0121 552 6448

Sheltered Housing

(updated 9th April 2020)

Our staff at Rotary House, Neville House, Regent Street and CHADD Court are working with residents to limit the spread of the virus. We have told residents to:

  • Stay in your homes
  • Avoid the corridors
  • Tell us what you need

And our staff have told residents that we will

  • Keep in touch with you
  • Bring you your shopping
  • Keep the communal areas closed
  • Keep visitors away
  • Get help if you need it

Please don’t attempt to visit these homes.    We are also providing some basics to people in their flats and have started a newsletter to keep residents up to date with what’s happening locally and how they can help.

Foyer Young Homeless And Young Families

(updated 25th March 2020)

If a young person is homeless and needs emergency accommodation please contact us, we often have an emergency bed or can help you work with other organisations and Dudley Borough Council.  01384 237555

In the Foyer and our Young Families homes we are all working together to prevent the spread of the virus.

  • People are staying in their units and avoiding communal spaces.
  • There is a rota for using outside space and people are respecting the 2m rule
  • Anyone who is self-isolating will be supported by our staff with food and any medicine they need.

St Marks House – Supported Independent Living

(updated 25th March 2020)

Like our other services people are being supported as normal plus:

  • staying in their flats
  • there’s a rota for outside time
  • essential provisions being brought by staff where needed

Learning Disabilities

(updated 25th March 2020)

plans in place for all of our supported living homes. We are working with all the agencies that help us provide care and support to coordinate how we manage stopping the spread of virus and care for people.  This also means similar measures for isolation, exercise,  basic provisions and health care.